ما هو callstats monitoring for Amazon Connect؟

callstats monitoring for Amazon Connect هو إضافة Chrome تم تطويرها بواسطة 8x8 callstats.io، والميزة الرئيسية لها هي "A chrome extension solution for monitoring amazon connect CCP from callstats.io.".

لقطات شاشة التمديد

تحميل ملف CRX للإضافة callstats monitoring for Amazon Connect

قم بتنزيل ملفات الامتداد callstats monitoring for Amazon Connect بتنسيق crx ، وقم بتثبيت الامتدادات يدويًا في متصفح Chrome ، أو شارك ملفات crx مع الأصدقاء لتثبيت الامتدادات بسهولة.

تعليمات استخدام التمديد

BY INSTALLING THIS EXTENSION, YOU AGREE TO THE CALLSTATS.IO TERMS OF USE AND PRIVACY POLICY. Callstats.io adheres to the EU General Data Protection Requirements (GDPR).

INSTALLATION INSTRUCTIONS
1. Install the callstats.io Monitoring for Amazon Connect Chrome extension in your browser
2. Reload or open the web browser tab where Amazon Connect CCP is present
3. Contact your Amazon Connect administrator to get the activation key for your organization
4. Enter the activation key in the Chrome extension UI
5. Press the Activate button

After the callstats.io Monitoring for Amazon Connect extension is installed, your browser will forward WebRTC call metrics to callstats.io. The activation key identifies your organization and enables your administrator to view the metrics on the callstats.io dashboard. If no key or an unrecognized key is entered, the extension will send data to callstats.io, but the data will not be accessible to your organization.

To stop sending WebRTC metrics to callstats.io, you must either disable or remove the extension by adjusting the settings on the Chrome Extension settings page.

The callstats.io Monitoring and Analytics service enables Amazon Connect contact center managers to optimize voice call quality. It continuously monitors active Amazon Connect calls, detects communications impairments and provides critical insights to help quickly resolve them. Contact centers benefit by reducing agent downtime, increasing productivity and improving customer experiences.

callstats.io collects up to 500 metrics from Amazon Connect endpoints every few seconds to create a comprehensive view of each call in real-time. It features artificial intelligence that automatically detects trouble, eliminating costly manual data analysis and accelerating time-to-resolution. callstats.io can help diagnose a wide range of problems, including network performance constraints, cloud infrastructure problems, endpoint misconfiguration, signaling and media incompatibilities.

REQUIREMENTS
* Amazon Connect Contact Control Panel (CCP) hosted on your website or CRM system

معلومات أساسية عن التمديد

الاسم	callstats monitoring for Amazon Connect
ID	igdofjibildeooodcppjhooofdagkmfe
عنوان URL الرسمي	https://chrome.google.com/webstore/detail/callstats-monitoring-for/igdofjibildeooodcppjhooofdagkmfe
الوصف	A chrome extension solution for monitoring amazon connect CCP from callstats.io.
حجم الملف	374 KB
عدد التثبيتات	12
النسخة الحالية	1.0.3
آخر تحديث	2019-11-09
تاريخ النشر	2019-11-08
المطور	8x8 callstats.io
البريد الإلكتروني	[email protected]
نوع الدفع	free
عنوان صفحة سياسة الخصوصية	https://www.8x8.com/terms-and-conditions/privacy-policy
اللغات المدعومة	en
manifest.json
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