Hvad er CXone Agent Extension?

CXone Agent Extension er en Chrome-udvidelse udviklet af agentupdates, og dens hovedfunktion er "CXone Agent Browser Extension".

Udvidelsesskærmbilleder

Download CXone Agent Extension-udvidelses-CRX-fil

Download CXone Agent Extension-udvidelsesfiler i crx-format, installer Chrome-udvidelser manuelt i browseren eller del crx-filer med venner for nemt at installere Chrome-udvidelser.

Brugsanvisning til Udvidelsen

NICE CXone Integrated Agent browser extension allows for seamless integration with any CRM to consolidate customer context with NICE CXone contact center functionality. Users have access to a unified inbox for all interactions, including voice and digital, creating a consistent experience regardless of the channel or product. Additionally, agents have visibility into the complete customer journey via a single customer card that aggregates both contact history and customer data, creating more efficient, empowered agents.

Key Features Include:
- A single inbox for all interaction handling, independent of the channel
- The ability to manage multiple interactions at a single time
- View contact details, history, associated channels, and all current activities for the contact on a single contact card
- Ability to see previous interactions that have been handled by the agent
- Search for agents, skills, teams, and address books to initiate outbound interactions
- Review agent status, skills assigned to the agent, number of calls in queue, how long calls have been waiting, and the number of agents assigned to a skill

Grundlæggende oplysninger om udvidelsen

Navn	CXone Agent Extension
ID	ihgfdecdmhcckcnlhgfciplpbpmmjmdl
Officiel URL	https://chromewebstore.google.com/detail/cxone-agent-extension/ihgfdecdmhcckcnlhgfciplpbpmmjmdl
Beskrivelse	CXone Agent Browser Extension
Filstørrelse	1013 KB
Antal Installationer	2,275
Nuværende Version	1.0.26
Senest Opdateret	2024-01-05
Udgivelsesdato	2022-11-05
Bedømmelse	4.20/5 Samlet 5 Bedømmelser
Udvikler	agentupdates
E-mail	[email protected]
Betalingsmetode	free
Udvidelseswebsted	https://www.nice.com/
Hjælpeside-URL	https://www.nice.com/services/customer-support
Understøttede Sprog	en-US
manifest.json
{ "update_url": "https:\/\/clients2.google.com\/service\/update2\/crx", "name": "CXone Agent Extension", "short_name": "cxai", "description": "CXone Agent Browser Extension", "version": "1.0.26", "manifest_version": 3, "icons": { "16": "assets\/images\/dockLogo.png", "48": "assets\/images\/dockLogo.png", "128": "assets\/images\/dockLogo.png" }, "action": { "default_popup": "popup.html", "default_title": "CXone Extension", "default_icon": "assets\/images\/dockLogo.png" }, "optional_permissions": [ "system.cpu", "system.memory" ], "permissions": [ "storage", "activeTab", "contextMenus", "offscreen" ], "options_page": "options.html", "background": { "service_worker": "background.js" }, "content_scripts": [ { "matches": [ "" ], "exclude_globs": [ ".niceincontact.com\/", ".nicecxone.com\/", ".nicecxone-.com\/", "localhost:\/" ], "run_at": "document_end", "js": [ "contentScript.js" ] } ], "externally_connectable": { "matches": [ "https:\/\/cxagent.nicecxone-dev.com\/", "https:\/\/cxagent.nicecxone-test.com\/", "https:\/\/cxagent.nicecxone-staging.com\/", "https:\/\/cxagent.nicecxone.com\/", "https:\/\/cxagent.nicecxone-gov.com\/" ] }, "web_accessible_resources": [ { "resources": [ "assets\/images\/.png", "assets\/images\/.svg" ], "matches": [ "" ] }, { "resources": [ "options.html" ], "matches": [ "https:\/\/cxagent.nicecxone-dev.com\/", "https:\/\/cxagent.nicecxone-test.com\/", "https:\/\/cxagent.nicecxone-staging.com\/", "https:\/\/cxagent.nicecxone.com\/", "https:\/\/cxagent.nicecxone-gov.com\/" ] } ], "key": "MIIBIjANBgkqhkiG9w0BAQEFAAOCAQ8AMIIBCgKCAQEAq8j1Nmz56KsgU4yn0UzQDHJ1pvIT6MerJYOnWX3y6yNeT9WLlqLFJZM1Hgz4GeTCZZvTVpFb+v1yvUfoHO3mfr9MMAwid4vXAklLFMkb+sjEc8gY9GkRH6ze+B7sg7g3N5+5m6AMwSBgewEAHW2smY2VMbFfyLVZlkf9rh1YBlLOYZMfpPmybIaSMfuW72Q11UXnP1LcfoiZW+qhW0x85mJp89tV8HaGnM6CYrBiNK2YD3aGSUAfLN9oFdOSqpEw5eFw4O9JmLlbFfixSXm9sBsS7JfkB7HPRnQBzjhk+VGkamSFzqnEu1zv10C2JnrnwHra+YZbmDAIaNBvGSXLnwIDAQAB" }