¿Qué es callstats monitoring for Amazon Connect?

callstats monitoring for Amazon Connect es una extensión de Chrome desarrollada por 8x8 callstats.io, y su función principal es "A chrome extension solution for monitoring amazon connect CCP from callstats.io.".

Capturas de Pantalla de la Extensión

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Instrucciones de Uso de la Extensión

BY INSTALLING THIS EXTENSION, YOU AGREE TO THE CALLSTATS.IO TERMS OF USE AND PRIVACY POLICY. Callstats.io adheres to the EU General Data Protection Requirements (GDPR).

INSTALLATION INSTRUCTIONS
1. Install the callstats.io Monitoring for Amazon Connect Chrome extension in your browser
2. Reload or open the web browser tab where Amazon Connect CCP is present
3. Contact your Amazon Connect administrator to get the activation key for your organization
4. Enter the activation key in the Chrome extension UI
5. Press the Activate button

After the callstats.io Monitoring for Amazon Connect extension is installed, your browser will forward WebRTC call metrics to callstats.io. The activation key identifies your organization and enables your administrator to view the metrics on the callstats.io dashboard. If no key or an unrecognized key is entered, the extension will send data to callstats.io, but the data will not be accessible to your organization.

To stop sending WebRTC metrics to callstats.io, you must either disable or remove the extension by adjusting the settings on the Chrome Extension settings page.

The callstats.io Monitoring and Analytics service enables Amazon Connect contact center managers to optimize voice call quality. It continuously monitors active Amazon Connect calls, detects communications impairments and provides critical insights to help quickly resolve them. Contact centers benefit by reducing agent downtime, increasing productivity and improving customer experiences.

callstats.io collects up to 500 metrics from Amazon Connect endpoints every few seconds to create a comprehensive view of each call in real-time. It features artificial intelligence that automatically detects trouble, eliminating costly manual data analysis and accelerating time-to-resolution. callstats.io can help diagnose a wide range of problems, including network performance constraints, cloud infrastructure problems, endpoint misconfiguration, signaling and media incompatibilities.

REQUIREMENTS
* Amazon Connect Contact Control Panel (CCP) hosted on your website or CRM system

Información Básica de la Extensión

Nombre	callstats monitoring for Amazon Connect
ID	igdofjibildeooodcppjhooofdagkmfe
URL Oficial	https://chrome.google.com/webstore/detail/callstats-monitoring-for/igdofjibildeooodcppjhooofdagkmfe
Descripción	A chrome extension solution for monitoring amazon connect CCP from callstats.io.
Tamaño del Archivo	374 KB
Cantidad de Instalaciones	12
Versión Actual	1.0.3
Última Actualización	2019-11-09
Fecha de Publicación	2019-11-08
Desarrollador	8x8 callstats.io
Correo electrónico	[email protected]
Tipo de Pago	free
URL de la Página de Política de Privacidad	https://www.8x8.com/terms-and-conditions/privacy-policy
Idiomas Soportados	en
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