What is callstats monitoring for Amazon Connect?

callstats monitoring for Amazon Connect is a Chrome extension developed by 8x8 callstats.io, and its main feature is "A chrome extension solution for monitoring amazon connect CCP from callstats.io.".

Extension Screenshots

Download callstats monitoring for Amazon Connect Extension CRX File

Download callstats monitoring for Amazon Connect extension files in crx format, manually install Chrome extensions in the browser, or share the crx files with friends to easily install Chrome extensions.

Extension Usage Instructions

BY INSTALLING THIS EXTENSION, YOU AGREE TO THE CALLSTATS.IO TERMS OF USE AND PRIVACY POLICY. Callstats.io adheres to the EU General Data Protection Requirements (GDPR).

INSTALLATION INSTRUCTIONS
1. Install the callstats.io Monitoring for Amazon Connect Chrome extension in your browser
2. Reload or open the web browser tab where Amazon Connect CCP is present
3. Contact your Amazon Connect administrator to get the activation key for your organization
4. Enter the activation key in the Chrome extension UI
5. Press the Activate button

After the callstats.io Monitoring for Amazon Connect extension is installed, your browser will forward WebRTC call metrics to callstats.io. The activation key identifies your organization and enables your administrator to view the metrics on the callstats.io dashboard. If no key or an unrecognized key is entered, the extension will send data to callstats.io, but the data will not be accessible to your organization.

To stop sending WebRTC metrics to callstats.io, you must either disable or remove the extension by adjusting the settings on the Chrome Extension settings page.

The callstats.io Monitoring and Analytics service enables Amazon Connect contact center managers to optimize voice call quality. It continuously monitors active Amazon Connect calls, detects communications impairments and provides critical insights to help quickly resolve them. Contact centers benefit by reducing agent downtime, increasing productivity and improving customer experiences.

callstats.io collects up to 500 metrics from Amazon Connect endpoints every few seconds to create a comprehensive view of each call in real-time. It features artificial intelligence that automatically detects trouble, eliminating costly manual data analysis and accelerating time-to-resolution. callstats.io can help diagnose a wide range of problems, including network performance constraints, cloud infrastructure problems, endpoint misconfiguration, signaling and media incompatibilities.

REQUIREMENTS
* Amazon Connect Contact Control Panel (CCP) hosted on your website or CRM system

Extension Basic Information

Name	callstats monitoring for Amazon Connect
ID	igdofjibildeooodcppjhooofdagkmfe
Official URL	https://chrome.google.com/webstore/detail/callstats-monitoring-for/igdofjibildeooodcppjhooofdagkmfe
Description	A chrome extension solution for monitoring amazon connect CCP from callstats.io.
File Size	374 KB
Installation Count	12
Current Version	1.0.3
Last Updated	2019-11-09
Publish Date	2019-11-08
Developer	8x8 callstats.io
Email	[email protected]
Payment Type	free
Privacy Policy Page URL	https://www.8x8.com/terms-and-conditions/privacy-policy
Supported Languages	en
manifest.json
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