callstats monitoring for Amazon Connectとは何ですか？

callstats monitoring for Amazon Connectは8x8 callstats.ioによって開発されたChromeの拡張機能で、その主な機能は「A chrome extension solution for monitoring amazon connect CCP from callstats.io.」です。

拡張機能のスクリーンショット

callstats monitoring for Amazon Connect拡張機能のCRXファイルをダウンロード

callstats monitoring for Amazon Connect拡張子のファイルをcrx形式でダウンロードし、ブラウザにChrome拡張機能を手動でインストールするか、crxファイルを友達と共有して簡単にChrome拡張機能をインストールします。

拡張機能の使用方法

BY INSTALLING THIS EXTENSION, YOU AGREE TO THE CALLSTATS.IO TERMS OF USE AND PRIVACY POLICY. Callstats.io adheres to the EU General Data Protection Requirements (GDPR).

INSTALLATION INSTRUCTIONS
1. Install the callstats.io Monitoring for Amazon Connect Chrome extension in your browser
2. Reload or open the web browser tab where Amazon Connect CCP is present
3. Contact your Amazon Connect administrator to get the activation key for your organization
4. Enter the activation key in the Chrome extension UI
5. Press the Activate button

After the callstats.io Monitoring for Amazon Connect extension is installed, your browser will forward WebRTC call metrics to callstats.io. The activation key identifies your organization and enables your administrator to view the metrics on the callstats.io dashboard. If no key or an unrecognized key is entered, the extension will send data to callstats.io, but the data will not be accessible to your organization.

To stop sending WebRTC metrics to callstats.io, you must either disable or remove the extension by adjusting the settings on the Chrome Extension settings page.

The callstats.io Monitoring and Analytics service enables Amazon Connect contact center managers to optimize voice call quality. It continuously monitors active Amazon Connect calls, detects communications impairments and provides critical insights to help quickly resolve them. Contact centers benefit by reducing agent downtime, increasing productivity and improving customer experiences.

callstats.io collects up to 500 metrics from Amazon Connect endpoints every few seconds to create a comprehensive view of each call in real-time. It features artificial intelligence that automatically detects trouble, eliminating costly manual data analysis and accelerating time-to-resolution. callstats.io can help diagnose a wide range of problems, including network performance constraints, cloud infrastructure problems, endpoint misconfiguration, signaling and media incompatibilities.

REQUIREMENTS
* Amazon Connect Contact Control Panel (CCP) hosted on your website or CRM system

拡張機能の基本情報

名前	callstats monitoring for Amazon Connect
ID	igdofjibildeooodcppjhooofdagkmfe
公式URL	https://chrome.google.com/webstore/detail/callstats-monitoring-for/igdofjibildeooodcppjhooofdagkmfe
説明	A chrome extension solution for monitoring amazon connect CCP from callstats.io.
ファイルサイズ	374 KB
インストール数	12
現在のバージョン	1.0.3
最終更新日	2019-11-09
公開日	2019-11-08
開発者	8x8 callstats.io
Eメール	[email protected]
支払い方法	free
プライバシーポリシーページのURL	https://www.8x8.com/terms-and-conditions/privacy-policy
対応言語	en
manifest.json
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