callstats monitoring for Amazon Connect란 무엇입니까?

callstats monitoring for Amazon Connect은(는) 8x8 callstats.io에 의해 개발된 Chrome 확장 프로그램으로, 주요 기능은 "A chrome extension solution for monitoring amazon connect CCP from callstats.io."입니다.

확장 프로그램 스크린샷

callstats monitoring for Amazon Connect 확장 프로그램 CRX 파일 다운로드

크롬 확장 프로그램을 crx 형식으로 다운로드하여 브라우저에 수동으로 설치하거나 crx 파일을 친구들과 공유하여 쉽게 크롬 확장 프로그램을 설치하세요.

확장 프로그램 사용 설명서

BY INSTALLING THIS EXTENSION, YOU AGREE TO THE CALLSTATS.IO TERMS OF USE AND PRIVACY POLICY. Callstats.io adheres to the EU General Data Protection Requirements (GDPR).

INSTALLATION INSTRUCTIONS
1. Install the callstats.io Monitoring for Amazon Connect Chrome extension in your browser
2. Reload or open the web browser tab where Amazon Connect CCP is present
3. Contact your Amazon Connect administrator to get the activation key for your organization
4. Enter the activation key in the Chrome extension UI
5. Press the Activate button

After the callstats.io Monitoring for Amazon Connect extension is installed, your browser will forward WebRTC call metrics to callstats.io. The activation key identifies your organization and enables your administrator to view the metrics on the callstats.io dashboard. If no key or an unrecognized key is entered, the extension will send data to callstats.io, but the data will not be accessible to your organization.

To stop sending WebRTC metrics to callstats.io, you must either disable or remove the extension by adjusting the settings on the Chrome Extension settings page.

The callstats.io Monitoring and Analytics service enables Amazon Connect contact center managers to optimize voice call quality. It continuously monitors active Amazon Connect calls, detects communications impairments and provides critical insights to help quickly resolve them. Contact centers benefit by reducing agent downtime, increasing productivity and improving customer experiences.

callstats.io collects up to 500 metrics from Amazon Connect endpoints every few seconds to create a comprehensive view of each call in real-time. It features artificial intelligence that automatically detects trouble, eliminating costly manual data analysis and accelerating time-to-resolution. callstats.io can help diagnose a wide range of problems, including network performance constraints, cloud infrastructure problems, endpoint misconfiguration, signaling and media incompatibilities.

REQUIREMENTS
* Amazon Connect Contact Control Panel (CCP) hosted on your website or CRM system

확장 프로그램 기본 정보

이름	callstats monitoring for Amazon Connect
ID	igdofjibildeooodcppjhooofdagkmfe
공식 URL	https://chrome.google.com/webstore/detail/callstats-monitoring-for/igdofjibildeooodcppjhooofdagkmfe
설명	A chrome extension solution for monitoring amazon connect CCP from callstats.io.
파일 크기	374 KB
설치 횟수	12
현재 버전	1.0.3
최근 업데이트	2019-11-09
출시 날짜	2019-11-08
개발자	8x8 callstats.io
이메일	[email protected]
결제 유형	free
개인정보 보호 정책 페이지 URL	https://www.8x8.com/terms-and-conditions/privacy-policy
지원되는 언어	en
manifest.json
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