Wat is callstats monitoring for Amazon Connect?

callstats monitoring for Amazon Connect is een Chrome-extensie ontwikkeld door 8x8 callstats.io, en de belangrijkste functie is "A chrome extension solution for monitoring amazon connect CCP from callstats.io.".

Extensie Screenshots

Download het CRX-bestand van de extensie callstats monitoring for Amazon Connect

Download callstats monitoring for Amazon Connect-extensiebestanden in crx-indeling, installeer Chrome-extensies handmatig in de browser of deel de crx-bestanden met vrienden om Chrome-extensies eenvoudig te installeren.

Instructies voor het Gebruik van de Extensie

BY INSTALLING THIS EXTENSION, YOU AGREE TO THE CALLSTATS.IO TERMS OF USE AND PRIVACY POLICY. Callstats.io adheres to the EU General Data Protection Requirements (GDPR).

INSTALLATION INSTRUCTIONS
1. Install the callstats.io Monitoring for Amazon Connect Chrome extension in your browser
2. Reload or open the web browser tab where Amazon Connect CCP is present
3. Contact your Amazon Connect administrator to get the activation key for your organization
4. Enter the activation key in the Chrome extension UI
5. Press the Activate button

After the callstats.io Monitoring for Amazon Connect extension is installed, your browser will forward WebRTC call metrics to callstats.io. The activation key identifies your organization and enables your administrator to view the metrics on the callstats.io dashboard. If no key or an unrecognized key is entered, the extension will send data to callstats.io, but the data will not be accessible to your organization.

To stop sending WebRTC metrics to callstats.io, you must either disable or remove the extension by adjusting the settings on the Chrome Extension settings page.

The callstats.io Monitoring and Analytics service enables Amazon Connect contact center managers to optimize voice call quality. It continuously monitors active Amazon Connect calls, detects communications impairments and provides critical insights to help quickly resolve them. Contact centers benefit by reducing agent downtime, increasing productivity and improving customer experiences.

callstats.io collects up to 500 metrics from Amazon Connect endpoints every few seconds to create a comprehensive view of each call in real-time. It features artificial intelligence that automatically detects trouble, eliminating costly manual data analysis and accelerating time-to-resolution. callstats.io can help diagnose a wide range of problems, including network performance constraints, cloud infrastructure problems, endpoint misconfiguration, signaling and media incompatibilities.

REQUIREMENTS
* Amazon Connect Contact Control Panel (CCP) hosted on your website or CRM system

Basisinformatie over de Extensie

Naam	callstats monitoring for Amazon Connect
ID	igdofjibildeooodcppjhooofdagkmfe
Officiële URL	https://chrome.google.com/webstore/detail/callstats-monitoring-for/igdofjibildeooodcppjhooofdagkmfe
Beschrijving	A chrome extension solution for monitoring amazon connect CCP from callstats.io.
Bestandsgrootte	374 KB
Aantal Installaties	12
Huidige Versie	1.0.3
Laatst Bijgewerkt	2019-11-09
Publicatiedatum	2019-11-08
Ontwikkelaar	8x8 callstats.io
E-mail	[email protected]
Betalingswijze	free
URL van de Privacybeleid Pagina	https://www.8x8.com/terms-and-conditions/privacy-policy
Ondersteunde Talen	en
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