Co to jest callstats monitoring for Amazon Connect?

callstats monitoring for Amazon Connect to rozszerzenie Chrome opracowane przez 8x8 callstats.io, a jego główną funkcją jest „A chrome extension solution for monitoring amazon connect CCP from callstats.io.”.

Zrzuty ekranu rozszerzenia

Pobierz plik CRX rozszerzenia callstats monitoring for Amazon Connect

Pobierz pliki rozszerzeń callstats monitoring for Amazon Connect w formacie crx, zainstaluj ręcznie rozszerzenia Chrome w przeglądarce lub udostępnij pliki crx znajomym, aby łatwo zainstalować rozszerzenia Chrome.

Instrukcja Użytkowania Rozszerzenia

BY INSTALLING THIS EXTENSION, YOU AGREE TO THE CALLSTATS.IO TERMS OF USE AND PRIVACY POLICY. Callstats.io adheres to the EU General Data Protection Requirements (GDPR).

INSTALLATION INSTRUCTIONS
1. Install the callstats.io Monitoring for Amazon Connect Chrome extension in your browser
2. Reload or open the web browser tab where Amazon Connect CCP is present
3. Contact your Amazon Connect administrator to get the activation key for your organization
4. Enter the activation key in the Chrome extension UI
5. Press the Activate button

After the callstats.io Monitoring for Amazon Connect extension is installed, your browser will forward WebRTC call metrics to callstats.io. The activation key identifies your organization and enables your administrator to view the metrics on the callstats.io dashboard. If no key or an unrecognized key is entered, the extension will send data to callstats.io, but the data will not be accessible to your organization.

To stop sending WebRTC metrics to callstats.io, you must either disable or remove the extension by adjusting the settings on the Chrome Extension settings page.

The callstats.io Monitoring and Analytics service enables Amazon Connect contact center managers to optimize voice call quality. It continuously monitors active Amazon Connect calls, detects communications impairments and provides critical insights to help quickly resolve them. Contact centers benefit by reducing agent downtime, increasing productivity and improving customer experiences.

callstats.io collects up to 500 metrics from Amazon Connect endpoints every few seconds to create a comprehensive view of each call in real-time. It features artificial intelligence that automatically detects trouble, eliminating costly manual data analysis and accelerating time-to-resolution. callstats.io can help diagnose a wide range of problems, including network performance constraints, cloud infrastructure problems, endpoint misconfiguration, signaling and media incompatibilities.

REQUIREMENTS
* Amazon Connect Contact Control Panel (CCP) hosted on your website or CRM system

Podstawowe informacje o rozszerzeniu

Nazwa	callstats monitoring for Amazon Connect
ID	igdofjibildeooodcppjhooofdagkmfe
Oficjalny URL	https://chrome.google.com/webstore/detail/callstats-monitoring-for/igdofjibildeooodcppjhooofdagkmfe
Opis	A chrome extension solution for monitoring amazon connect CCP from callstats.io.
Rozmiar pliku	374 KB
Liczba instalacji	12
Aktualna Wersja	1.0.3
Ostatnia Aktualizacja	2019-11-09
Data Publikacji	2019-11-08
Deweloper	8x8 callstats.io
E-mail	[email protected]
Typ Płatności	free
Adres URL Strony Polityki Prywatności	https://www.8x8.com/terms-and-conditions/privacy-policy
Obsługiwane Języki	en
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