什么是callstats monitoring for Amazon Connect？

callstats monitoring for Amazon Connect是由8x8 callstats.io开发的Chrome扩展程序，该扩展的主要功能是“A chrome extension solution for monitoring amazon connect CCP from callstats.io.”。

扩展截图

下载callstats monitoring for Amazon Connect扩展crx文件

下载callstats monitoring for Amazon Connect扩展crx格式的文件，手动将Chrome插件安装到浏览器中，也可以将crx文件分享给朋友，轻松安装Chrome插件。

扩展使用说明

BY INSTALLING THIS EXTENSION, YOU AGREE TO THE CALLSTATS.IO TERMS OF USE AND PRIVACY POLICY. Callstats.io adheres to the EU General Data Protection Requirements (GDPR).

INSTALLATION INSTRUCTIONS
1. Install the callstats.io Monitoring for Amazon Connect Chrome extension in your browser
2. Reload or open the web browser tab where Amazon Connect CCP is present
3. Contact your Amazon Connect administrator to get the activation key for your organization
4. Enter the activation key in the Chrome extension UI
5. Press the Activate button

After the callstats.io Monitoring for Amazon Connect extension is installed, your browser will forward WebRTC call metrics to callstats.io. The activation key identifies your organization and enables your administrator to view the metrics on the callstats.io dashboard. If no key or an unrecognized key is entered, the extension will send data to callstats.io, but the data will not be accessible to your organization.

To stop sending WebRTC metrics to callstats.io, you must either disable or remove the extension by adjusting the settings on the Chrome Extension settings page.

The callstats.io Monitoring and Analytics service enables Amazon Connect contact center managers to optimize voice call quality. It continuously monitors active Amazon Connect calls, detects communications impairments and provides critical insights to help quickly resolve them. Contact centers benefit by reducing agent downtime, increasing productivity and improving customer experiences.

callstats.io collects up to 500 metrics from Amazon Connect endpoints every few seconds to create a comprehensive view of each call in real-time. It features artificial intelligence that automatically detects trouble, eliminating costly manual data analysis and accelerating time-to-resolution. callstats.io can help diagnose a wide range of problems, including network performance constraints, cloud infrastructure problems, endpoint misconfiguration, signaling and media incompatibilities.

REQUIREMENTS
* Amazon Connect Contact Control Panel (CCP) hosted on your website or CRM system

扩展基本信息

名称	callstats monitoring for Amazon Connect
ID	igdofjibildeooodcppjhooofdagkmfe
官方URL	https://chrome.google.com/webstore/detail/callstats-monitoring-for/igdofjibildeooodcppjhooofdagkmfe
简介	A chrome extension solution for monitoring amazon connect CCP from callstats.io.
文件大小	374 KB
安装次数	12
当前版本	1.0.3
更新时间	2019-11-09
上架时间	2019-11-08
开发者	8x8 callstats.io
电子邮箱	[email protected]
付费类型	free
隐私政策页面URL	https://www.8x8.com/terms-and-conditions/privacy-policy
支持的语言	en
manifest.json
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