CXone Agent Extension
CXone Agent Browser Extension
什么是CXone Agent Extension？
CXone Agent Extension是由agentupdates开发的Chrome扩展程序，该扩展的主要功能是“CXone Agent Browser Extension”。
扩展截图
下载CXone Agent Extension扩展crx文件
下载CXone Agent Extension扩展crx格式的文件，手动将Chrome插件安装到浏览器中，也可以将crx文件分享给朋友，轻松安装Chrome插件。
扩展使用说明
NICE CXone Integrated Agent browser extension allows for seamless integration with any CRM to consolidate customer context with NICE CXone contact center functionality. Users have access to a unified inbox for all interactions, including voice and digital, creating a consistent experience regardless of the channel or product. Additionally, agents have visibility into the complete customer journey via a single customer card that aggregates both contact history and customer data, creating more efficient, empowered agents.
Key Features Include:
- A single inbox for all interaction handling, independent of the channel
- The ability to manage multiple interactions at a single time
- View contact details, history, associated channels, and all current activities for the contact on a single contact card
- Ability to see previous interactions that have been handled by the agent
- Search for agents, skills, teams, and address books to initiate outbound interactions
- Review agent status, skills assigned to the agent, number of calls in queue, how long calls have been waiting, and the number of agents assigned to a skill 扩展基本信息
| 名称 |  CXone Agent Extension |
| ID | ihgfdecdmhcckcnlhgfciplpbpmmjmdl |
| 官方URL | https://chromewebstore.google.com/detail/cxone-agent-extension/ihgfdecdmhcckcnlhgfciplpbpmmjmdl |
| 简介 | CXone Agent Browser Extension |
| 文件大小 | 1013 KB |
| 安装次数 | 2,275 |
| 当前版本 | 1.0.26 |
| 更新时间 | 2024-01-05 |
| 上架时间 | 2022-11-05 |
| 评分 | 4.20/5 共5次评分 |
| 开发者 | agentupdates |
| 电子邮箱 | [email protected] |
| 付费类型 | free |
| 扩展官网 | https://www.nice.com/ |
| 帮助页面URL | https://www.nice.com/services/customer-support |
| 支持的语言 | en-US |
| manifest.json | |
{
"update_url": "https:\/\/clients2.google.com\/service\/update2\/crx",
"name": "CXone Agent Extension",
"short_name": "cxai",
"description": "CXone Agent Browser Extension",
"version": "1.0.26",
"manifest_version": 3,
"icons": {
"16": "assets\/images\/dockLogo.png",
"48": "assets\/images\/dockLogo.png",
"128": "assets\/images\/dockLogo.png"
},
"action": {
"default_popup": "popup.html",
"default_title": "CXone Extension",
"default_icon": "assets\/images\/dockLogo.png"
},
"optional_permissions": [
"system.cpu",
"system.memory"
],
"permissions": [
"storage",
"activeTab",
"contextMenus",
"offscreen"
],
"options_page": "options.html",
"background": {
"service_worker": "background.js"
},
"content_scripts": [
{
"matches": [
" | |
