什麼是callstats monitoring for Amazon Connect？

callstats monitoring for Amazon Connect是由8x8 callstats.io開發的Chrome擴展程式，該擴展的主要功能是“A chrome extension solution for monitoring amazon connect CCP from callstats.io.”。

擴展截圖

下載callstats monitoring for Amazon Connect擴展crx文件

下載callstats monitoring for Amazon Connect擴展crx格式的文件，手動將Chrome擴充功能安裝到瀏覽器中，也可以將crx文件分享給朋友，輕鬆安裝Chrome擴充功能。

擴展使用說明

BY INSTALLING THIS EXTENSION, YOU AGREE TO THE CALLSTATS.IO TERMS OF USE AND PRIVACY POLICY. Callstats.io adheres to the EU General Data Protection Requirements (GDPR).

INSTALLATION INSTRUCTIONS
1. Install the callstats.io Monitoring for Amazon Connect Chrome extension in your browser
2. Reload or open the web browser tab where Amazon Connect CCP is present
3. Contact your Amazon Connect administrator to get the activation key for your organization
4. Enter the activation key in the Chrome extension UI
5. Press the Activate button

After the callstats.io Monitoring for Amazon Connect extension is installed, your browser will forward WebRTC call metrics to callstats.io. The activation key identifies your organization and enables your administrator to view the metrics on the callstats.io dashboard. If no key or an unrecognized key is entered, the extension will send data to callstats.io, but the data will not be accessible to your organization.

To stop sending WebRTC metrics to callstats.io, you must either disable or remove the extension by adjusting the settings on the Chrome Extension settings page.

The callstats.io Monitoring and Analytics service enables Amazon Connect contact center managers to optimize voice call quality. It continuously monitors active Amazon Connect calls, detects communications impairments and provides critical insights to help quickly resolve them. Contact centers benefit by reducing agent downtime, increasing productivity and improving customer experiences.

callstats.io collects up to 500 metrics from Amazon Connect endpoints every few seconds to create a comprehensive view of each call in real-time. It features artificial intelligence that automatically detects trouble, eliminating costly manual data analysis and accelerating time-to-resolution. callstats.io can help diagnose a wide range of problems, including network performance constraints, cloud infrastructure problems, endpoint misconfiguration, signaling and media incompatibilities.

REQUIREMENTS
* Amazon Connect Contact Control Panel (CCP) hosted on your website or CRM system

擴展基本資訊

名稱	callstats monitoring for Amazon Connect
ID	igdofjibildeooodcppjhooofdagkmfe
官方網址	https://chrome.google.com/webstore/detail/callstats-monitoring-for/igdofjibildeooodcppjhooofdagkmfe
簡介	A chrome extension solution for monitoring amazon connect CCP from callstats.io.
檔案大小	374 KB
安裝次數	12
目前版本	1.0.3
更新時間	2019-11-09
上架時間	2019-11-08
開發者	8x8 callstats.io
電子郵箱	[email protected]
付費類型	free
隱私政策頁面URL	https://www.8x8.com/terms-and-conditions/privacy-policy
支援的語言	en
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